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    Terms of Service

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    1. Introduction

    Welcome to ManuHive. These Terms of Service ("Terms") govern your access to and use of the ManuHive platform, including all related websites, applications, and services (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms.

    If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service.

    2. Definitions

    • "Workspace" means an isolated tenant environment within the Service, containing all data, users, and configurations belonging to a single organization.
    • "Workspace Owner" (Admin) means the user who created the Workspace or has been assigned the administrator role.
    • "Team Member" means any user invited to a Workspace, regardless of their assigned role (admin, planner, moderator, operator, logistics, driver).
    • "Your Content" means all data, files, and information that you or your Team Members upload, enter, or generate within the Service.
    • "Subscription Plan" means the tier of service you have selected (Free, Basic, Pro, or Enterprise), each with specific feature access and usage limits.
    • "ERP Integration" means any connection between the Service and a third-party Enterprise Resource Planning system configured by you.

    3. Account Registration & Security

    To use the Service, you must create an account. You agree to:

    • Provide accurate, current, and complete registration information.
    • Maintain the confidentiality of your account credentials (password and PIN).
    • Immediately notify us of any unauthorized access to your account.
    • Accept responsibility for all activities that occur under your account and Workspace.

    4. Subscription Plans & Billing

    The Service offers subscription tiers (Free, Basic, Pro, Enterprise) with varying features and limits as described on our pricing page. Each tier includes a stated number of machines and people; Basic and Pro can be extended with Extra packs, each adding machines and people at the price shown on the pricing page. Feature access and limits are enforced automatically by the platform.

    Paid subscriptions, including any Extra packs, are billed monthly in advance through Stripe. An Extra pack added during a billing period is charged pro rata for the remainder of that period; a pack that is no longer needed is removed from the next invoice. All fees are quoted in Euros (EUR) and are exclusive of applicable taxes (VAT). Greek VAT will be applied where required by law.

    You may upgrade or downgrade your plan at any time. Upgrades take effect immediately. Downgrades take effect at the end of the current billing cycle. If you exceed the limits of a lower plan upon downgrade, certain features may become unavailable.

    We reserve the right to modify pricing with at least 30 days' prior written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

    Refunds are handled on a case-by-case basis. If you cancel within the first 14 days of a paid subscription and have not substantially used the Service, you may request a full refund by contacting support.

    5. Free Plan

    The Free plan is a permanent tier of the Service, not a trial period. It requires no payment information and does not expire; a Workspace remains on it until an administrator selects a paid plan, and its limits are those published on our pricing page. No Workspace is placed on a trial of a paid plan when it is created, and no trial period begins on its own. Where a first paid subscription includes an introductory trial period, its length and the payment details required to start it are shown by our payment provider before you confirm, and the subscription continues at the applicable price at the end of that period unless you cancel.

    6. Acceptable Use

    You agree not to use the Service to:

    • Violate any applicable laws or regulations, including data protection laws (GDPR, Greek Law 4624/2019).
    • Upload or transmit malicious code, viruses, or any harmful content.
    • Attempt to gain unauthorized access to other Workspaces, accounts, or systems.
    • Interfere with or disrupt the integrity or performance of the Service.
    • Use the Service to store or process special categories of personal data (health, biometric, genetic data) unless you have a separate Data Processing Agreement with us.
    • Use automated scripts, bots, or scrapers to access the Service beyond the scope of our API, or exceed reasonable API rate limits.
    • Resell, sublicense, or redistribute the Service without our prior written consent.

    7. Data Ownership & Your Content

    You retain all rights, title, and interest in Your Content. ManuHive does not claim ownership over any data you upload, create, or store in the Service.

    You grant ManuHive a limited, non-exclusive license to host, store, process, and display Your Content solely for the purpose of providing and improving the Service. This license terminates when you delete Your Content or close your account.

    You are solely responsible for the legality, accuracy, and appropriateness of Your Content. You warrant that you have all necessary rights and permissions to upload and process the data you store in the Service.

    8. Multi-Tenant Data Isolation

    The Service operates on a multi-tenant architecture. Each Workspace is logically isolated. Row-Level Security (RLS) policies enforce strict data separation at the database level. No Workspace can access, view, or modify data belonging to another Workspace. We regularly audit our isolation mechanisms.

    9. Intellectual Property

    The Service, including its design, source code, features, documentation, logos, and trademarks, is owned by ManuHive and protected by intellectual property laws. These Terms do not grant you any right to use ManuHive's branding or trademarks.

    Feedback, suggestions, or feature requests you provide may be used by ManuHive to improve the Service without any obligation or compensation to you.

    10. Third-Party Services

    The Service integrates with third-party services. Your use of these integrations is subject to the respective third-party terms:

    • Payment processing: Stripe (stripe.com/legal)
    • Infrastructure & authentication: Supabase (supabase.com/terms)
    • ERP integrations: Subject to your agreement with each ERP provider.

    11. Service Availability

    We strive to maintain high availability but do not guarantee uninterrupted access to the Service. The Service is provided "as is" and "as available." We may perform scheduled maintenance with reasonable advance notice.

    Enterprise plan customers may be eligible for a separate Service Level Agreement (SLA) with uptime commitments and compensation terms.

    12. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MANUHIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

    Our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed the amount you paid to ManuHive in the twelve (12) months preceding the claim.

    Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable EU or Greek law, including liability for fraud or willful misconduct.

    13. Indemnification

    You agree to indemnify and hold harmless ManuHive and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) Your Content.

    14. Termination

    You may terminate your account at any time by contacting support or through the Settings page. Upon termination, your Workspace data will be retained for 30 days to allow for data export, after which it will be permanently deleted.

    We may suspend or terminate your access to the Service if you violate these Terms, fail to pay applicable fees, or if required by law. We will provide reasonable notice unless immediate action is required to protect the Service or other users.

    Sections regarding intellectual property, limitation of liability, indemnification, and governing law survive termination of these Terms.

    15. Data Export & Portability

    You may export Your Content at any time using the CSV and PDF export features available within the Service. Upon account termination, you will have 30 days to export your data. In accordance with GDPR Article 20, you may also request a machine-readable copy of your personal data by contacting support.

    16. Changes to These Terms

    We may update these Terms from time to time. Material changes will be communicated via email or an in-app notification at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you disagree with the changes, you may terminate your account before they take effect.

    17. Governing Law & Dispute Resolution

    These Terms are governed by and construed in accordance with the laws of the Hellenic Republic (Greece), without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be submitted to the exclusive jurisdiction of the courts of Thessaloniki, Greece. For EU consumers, this does not affect your right to bring proceedings in your country of residence under Regulation (EU) No 1215/2012.

    18. Contact Information

    If you have questions about these Terms, please contact us at:

    support@manuhive.com

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